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Things to Look for in a Great Commercial Cleaning Company

Erin Meyer • Nov 27, 2014

cleaningIf you are on the market for a commercial cleaning company, you need to be very systematic and methodical about your search.  You can’t just look at an industry publication and end up at a nice-looking ad and make your choice.  If this is how you do your search for third-party service providers, you might be in disappointment.  Not only may you fail to get the most bang out of every dollar you spend but you might actually be positioning yourself for great disappointments later on.

Make no mistake about it – all of your cost centers must help your enterprise maximize value.  The most practical translation of this is that it helps you either conserve profit or grow profit.  You’re not a non-profit company.  You’re there to generate profits for your shareholders.

This is why it’s really important to have a systematic and methodical approach to finding all your third-party service providers.  Here are the things to look for so you can increase your chances of actually doing business with a truly great commercial cleaning company:

Trained staff

You know you’re dealing with a company that’s worth its halt when its entire staff is adequately trained.  I’m not talking about throwing a manual at somebody and asking that person to read that manual when they have time.  That’s not training.  By training, we’re talking about an actual deliberate sequence of actions where instructions are conveyed in a very efficient manner to people that are supposed produce a set of actions in a very measured, predictable and standardized way.

Also, training means testing these people. That’s how you can tell real training programs from programs that just exist in paper.  Any commercial cleaning company can tell you that they have trained staff but the actual outcome of their work speaks volumes as to how much training their staff members actually have.

Documented operations

If you run a tight shift, you know how important documentation is.  At the very least, when operations are properly documented and the proper timelines are noted, you can see when things go wrong and you can come up with workable solutions that will take care of that problem once and for all. However, if you don’t document anything, things are very chaotic.  You’re basically taking shots in the dark as to properly resolving an issue that crops up again and again.

You know you’re dealing with a professional company when they document their operations so not only can they trace issues that they need to troubleshoot, but they give you numerical and episodic information that you can use to improve your own operations.

Efficient

The definition of efficiency is to invest as little as possible but get as much value as possible.  When it comes to commercial operations of course the primary thing that’s being invested is time.  You know you’re dealing with a great commercial cleaning company when they are in and out very quickly and they’ve done a thorough job.

Thorough

You’d be surprised as to how many commercial cleaning companies basically brush dirt under the rags so to speak.  This is exactly the kind of company you have no business with.  They can actually harm your operations when they cut corners and take shortcuts.   You need to work with a company that not only documents with their operations, but insures that everything is done thoroughly and by the book.

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