Customer Service Wins Loyalty

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Customer Service Wins Loyalty

Erin Meyer • January 10, 2020

5 Ways To Win Your Customers’ Loyalty

Customer — Odessa, FL — Gator Cleaning Solutions

#1 Be Sincere

Come in like a neighbor. Break the ice with a joke, ask what they do for business, and befriend them. A genuine personality is key to building a relationship with clients. When you show that you’re sincere, customers will feel comfortable and knock on your door again in the future.

#2 Build Trust

Maintain an honest line of communication between you and your clients about your business relationship. If something changed in your business plan, pricing, or availability, tell them. Even if people are displeased with what they hear, most will respect you for being truthful.

With that, it is also essential that you follow through with any promises you make to them. Going back and forth on your word would make you and your business look bad. Be accessible to show that you are there for them when they are in need of your services.

#3 Be Innovative

Know your competition, and then go beyond what they do. Think outside of the box without straying too far from your service. Also, be confident in your expertise. They’re hiring an expert—that’s you! Let the customers know that you’re knowledgeable in your field and are willing to take your service to the next level while being precise, punctual, and prepared.

#4 Show That You’re Reliable

Be consistent with everything you do. Follow-up with customers after your services are complete and follow through with the promises you made to them.

#5 Have Patience

Make it clear that you are there for your customers. A customer may not always be right, but show that you believe in and value their opinion. As you saw in the first point, you can be respectful without being overly hospitable; the same goes for when you are displeased or upset with the customer. Always maintain a neutral level of respect and patience – no matter the situation.

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