How to Know When You're Getting Excellent Customer Service

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How to Know When You're Getting Excellent Customer Service

Erin Meyer • April 10, 2014

The most important component when evaluating your commercial cleaning service is how well they treat customers and employees. There are trusted rules that CEOS of customer-oriented companies consider valuable: displaying empathy toward customers, offering superb quality products and services, and retaining employees with the right set of skills. Overall, a customer deciding between cleaning businesses can utilize specific experiences to ensure they are receiving only the best customer service.

Listening to the Customer

A business seeking out commercial cleaning services should always feel as though lines of communication are available and consistent. An ability to express wishes and have them heard is an indicator of a company’s commitment to giving the customer priority status. A customer should always feel their wants are being considered.

Knowledgeable Employees

Whether answering phone lines or assigned to take care of your weekly cleanings, the employees of a cleaning business should be fully informed in all of their processes and procedures. They should be able to answer any questions you may have about products or scheduling. Each employee should be a positive representative who showcases the cleaning company’s expertise.

Going Above and Beyond

All of the cleaning company’s employees need to be diligent in responding to client’s demands and making sure standards are consistently met. Every member of a business’ cleaning team should focus on taking care of client’s every request, even trivial ones. A commercial client should feel they are respected and appreciated. The ideal cleaning service only responds to their client’s requirements with an enthusiastic “yes.”

By placing the customer experience at the pinnacle of assessing commercial cleaning service, businesses are able to choose between only the most competitive options. Look for those that listen to your concerns, respond with intelligence, and who empathize and perform tasks with integrity. These behaviors are a good indicator of a cleaning service that values customer satisfaction as a precursor for success.

The post How to Know When You're Getting Excellent Customer Service appeared first on Gator Cleaning Solutions.

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