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A clean healthcare facility is absolutely critical for so many reasons. When patient and family members enter a medical facility it is typical that their immune systems are weakened by whatever they are fighting. Improper medical facility cleaning sends a message of indifference. The perception could very well carry over into the kind of treatment patients believe they are getting. Regardless of how large or small your medical office is, proper medical facility cleaning speaks volumes as to how your patients will feel when they enter the waiting room.
It is no secret that word of mouth advertising can be a huge benefit to any business. We all appreciate the positive feedback but we also know that bad news travels fast. One patient walking into a dirty medical facility will likely tell 5-10 others and word will travel fast. Doctor’s are in stiff competition with other physicians and don’t need any negative publicity regarding cleanliness. On top of that, HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems), give unhappy patients a megaphone. HCAHPS scores matter to your medical facility and one of just nine patient satisfaction measures is “Cleanliness of the hospital environment.”
As much as medical office management tries we all know there is still a goodchance that patients may wait for some time before seeing the inside of an exam room. Admitted patients spend even more time hanging out with not much to do. After reading the latest Time Magazine
or checking emails they will start to look around and notice the dust bunnies in the corner or the air vent on the ceiling that is black from dust or mildew. Maybe they are noticing the fingerprints on the light switch or hard water build up on the drinking fountain. They will notice if your floors look like they are holding debris and bacteria and they will see more then you could possible imagine.
Want to see what a patient sees? Sit in your lobby after hours and look around. Sit on your exam tables and look around, visit patient restrooms, how happy would you be in these settings. Would you want your child or mother visiting this office? Does it reflect your commitment to your patients care? Would someone have something bad to say about your facility? If so and you need some help with your medical facility cleaning give Gator Cleaning Solutions a call for customized cleaning program leaving your medical office reflecting the image you have worked so hard to establish.
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