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Communication=Key to Success
If you are a facilities director or own your own business you have probably had to deal with the concept of hiring a professional cleaning service to provide cleaning and maintenance for your
building or office. Because beginning a cleaning service is relatively easy and can have minimal start up costs there are many companies flooding the industry and it is sometimes difficult to sort out the more reputable companies. Here are a few hints to help make your search easier and more likely to successful.
The first is to find a proactive contractor rather then a reactive contractor. A proactive contractor will be in communication with you on a regular basis. They will communicate with you by returning phone calls promptly and also in writing, responding to any questions or concerns you might have regarding your business. You want your professional cleaning service to anticipate any problems that might be on the horizon. If you are having trouble getting a response to your phone calls or messages you are probably working with a reactive contractor and that will only lead to less and less satisfaction.
You should routinely expect communication in writing regarding your complaints or concerns so you can have documentation of response time and satisfaction and resolution of issues or problems.
Insist on having the cell phone number of whoever is responsible for managing your facility. You need to be able to directly speak to whoever your contact person is without delay. That is key to maintaining a good working relationship with your cleaning service.
You should have regular meetings with your contact person just to review expectations and any changes needed to your service.These meetings are critical to maintaining excellent service as well as articulating any new needs that might come up.
Here at Gator Cleaning Solutions we pride ourselves as being a proactive company that
is constantly striving to better our service to the businesses we serve. We are always only a phone call away and we are happy to meet with you any time to review your needs. Please call us for references and a free estimate and let our service free you up to build your business for the future.
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