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Facility Appearance Affects Patient Satisfaction in Healthcare
Patient satisfaction is a key motivating factor for every decision a healthcare facility makes. Understanding what affects patient satisfaction ratings becomes critical. Quality patient care is, of course, the most important, but there are several other factors that are easily overlooked. One of those is the appearance and cleanliness of the facilities. Appearance and cleanliness also tie into your Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores.
First Impressions Matter
The lobby is the first area anyone sees when entering your healthcare facility. Because of that, it is typically given priority in remodel and maintenance budgets; as it should. Keeping this welcoming area looking fresh and sparkling clean should also be a high priority. Using an experienced, professional cleaning company that understand the critical nature of the lobby area cleaning tasks will assure you that your first impression message is one of an immaculate facility that cares for its patients.
Halls and Bathrooms
The public areas of your facilities, the public restrooms and the hallways, are usually the next areas that the public enters after they leave the lobby. These areas can easily be dismissed as secondary in importance to the lobby or treatment rooms, but they still affect the perception that an individual has of your facility. Do the bathrooms shine from the floor to the fixtures? Do the hallway floors show a level of care that includes every surface, no matter how high the traffic?
Treatment Rooms
Patient anxiety levels can be elevated in almost any circumstance. When a patient leaves feeling safe and cared for, their patient satisfaction scores will show it. Any indications of poor upkeep and maintenance in the sacred space of a treatment room can jeopardize that sense of safety and trust that your professionals work so hard to communicate.
To keep your patient satisfaction ratings at their very highest, be sure to use a cleaning company that understands just how critical their service is to the success of your facility. Check their client list for other healthcare facilities and get references from their current and past clients. It could make the difference between a good rating and an excellent one.
The post Facility Appearance Affects Patient Satisfaction in Healthcare appeared first on Gator Cleaning Solutions.
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