Main Line (Mon-Fri 9 a.m. - 5 p.m.): 813-929-1122
After Hours Line (After 5 p.m.): 727-410-1352
Partnering for a Successful Medical Cleaning Program
Finding the right medical cleaning program
Healthcare continues to change and evolve each year to include decreased reimbursement, new laws and regulations and benchmarks that directly tie into patient satisfaction scores. Tight margins and shifting budgets play a significant role in reaching your practice goals and partnering with a medical cleaning company can have many benefits including achieving good HCAHPS and increased staff productivity. Not all commercial cleaning companies are experienced in medical cleaning and facility managers should be sure there cleaning service provider truly understands the difference. Partnering with the right company can save you time, money and undo stress. Here are some tips on finding the right medical cleaning company:
Know your Patient Expectations:
It’s extremely difficult to manage patient expectations in a healthcare setting. Patients are now providing extensive feedback about their experience from the moment they walk in the door until checkout. They aren’t just reporting feedback through HCAHPS scores but also on social media and through online rating systems. It is more important then ever to not only provide excellent medical care but also to create an environment that will provide a positive all around experience for patients.
When a patient walks into your office does it appear neat and tidy? Are there any foul odors? Is someone welcoming them with a smile? These are so important to the first impression of a patient .
Look around. What do you see?
- Entry glass clean of fingerprints and smudges
- Welcome mat provided to trap debris and provide a moisture barrier during bad weather
- Is there clutter in the waiting room?
- Would you drink from that drinking fountain?
Sit in a patient chair for 15 minutes (average time a patient waits) and see what they see. Dust bunnies in the corner, finger print on light switches… This all plays a role in the patient experience. In fact in most research looking at patient exit surveys, cleanliness is listed in the top three nearly every time! It really matters!
Strategic Budgeting:
Because budget are so tight it easy to look for ways to reduce costs and consolidate staffing duties. It can be tempting to go with a company that has provided the lowest pricing for office cleaning but be sure to look at all the factor before making this important decision. Working with a medical cleaning company to customize a program can be very helpful in making your dollar stretch. All too often the super low bid compani
es are the ones who in short time either dramatically cut services or ask for more money. In fact, if price is a major factor for you and your facility, it is the most experienced and professional medical cleaning companies that can often help you get the most with the budget you have.
Keep in mind there are unique challenges when providing medical cleaning and medical office cleaning such as cross contamination, infection prevention, HIPPA and so much more. An experienced company will have training around these areas and keep employees abreast of new techniques and products to help decrease risk.
As a medical office manager or medical facility manager it is critical that you have budget, compliance, patient and staff satisfaction and overall business success in mind when making day to day operational decisions. It is a juggling act that only a few can be successful! Having a well maintained facility sends a message to patients and staff that you care about them and their outcomes. It is helpful in retaining talented staff and patients. Partnering with a professional cleaning company that know the importance of quality medical cleaning can relieve stress!
Qualify your Medical Cleaning Partner:
The best and most professional health care and medical cleaning companies can
back-up their claims of great health care cleaning services with systems and processes, solid references and documented training. Don’t be shy ask the tough questions and be sure they walk the walk not just talking the talk!
Gator Cleaning Solutions has partnered with surgery centers, hospitals, medical offices and adult living facilities to help keep facilities clean and healthy for more then a decade. If you are interested in getting a consultation and custom quote for medical cleaning please call us to schedule. We are looking forward to hearing from you soon! 813-929-1122
The post Partnering for a Successful Medical Cleaning Program appeared first on Gator Cleaning Solutions.
BROWSE OUR WEBSITE
BUSINESS HOURS
- Mon - Sun
- -
Payment Options:
